Policies

Depil Brazil Waxing Studio is committed to providing a professional atmosphere. The following Studio Policies are intended to enhance everyone’s experience with us.
 

RESERVATIONS POLICY:

Please arrive a minimum of 5 minutes in advance of waxing services.

Services will begin and end on time as a courtesy to the next guest.

As a courtesy, we attempt to confirm all appointments via call, text, and/or email. You are invited to contact us, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.

TARDINESS POLICY:

We understand that sometimes being late is unavoidable. However, if you are more than 4 minutes late of your appointment time, we may be forced to reschedule your service.

CANCELLATION:

We ask that you cancel your appointment at least 24 hours in advance so we can fill your spot with clients on our waiting list. If you do not cancel in advance, you will be charged 20% of your service price for missing your appointment or not canceling on time.

If something beyond Depil Brazil’s control (weather, esthetician sick day, etc.) requires us to cancel or reschedule your appointment, we will give as much advance notice as soon as possible.

At our discretion, a credit card or gift card may be required in order for you to reserve your appointment.

First time guest policy: In order to claim first-time customer discounts, you must be a first-time guest to the whole company, not just a studio. This offer only applies to Texas residents. Please provide your drivers license at check-in.

CARD ON THE FILE:

All services over $70 will require a credit card on file in the event of a no-show or late cancelation. 

PRICES POLICY:

We are constantly expanding our services and products to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.

GRATUITY POLICY:
Prices do not include gratuity.

15% gratuity is assessed for all services over $200.

MONETARY POLICY:
Depil Brazil Waxing Studio accepts Visa, MasterCard, Discover, American Express, Depil Brazil gift cards, bank debit cards, cash, and personal checks.

A $25 fee is assessed for returned checks.

Depil Brazil gift cards are not redeemable if reported as lost or stolen.

REFUND POLICY:
All services, gift cards, and pass sales are final.

If you should need to return a retail item, please note that you must present the receipt within 14 days of purchase. Returns must be unused and in original packaging.

Refunds are issued as in-store credit only.

At Depil Brazil’s discretion, some non-receipted returns accompanied by a photo ID may qualify to receive a gift card for the lowest selling price. All returns are subject to system verification.

SPECIAL CONDITIONS POLICY:
If you are currently using Accutane, Retinol or any lotions, creams or other medications that effect the skin, and/or if you have any allergies or recent scar tissue, please notify our studio’s front desk prior to reserving your waxing services.

AGE REQUIREMENT POLICY:
Studio guests must be 18 years of age or older to receive private services without the approval or accompaniment of an adult.

CONFIDENTIALITY AND PRIVACY POLICY:
Every client has the right to privacy and confidentiality. The conversations you have with your esthetician will remain confidential, as will any special conditions.

Client lists and email lists are confidential. We do not share our client lists with outside companies.

OTHER TIPS FOR YOUR VISIT:
Exfoliate the area two days before your waxing appointment, if not twice or three times a week.

If needed, use the restroom as soon as you arrive at the Studio, before meeting your Esthetician.

Become a VIP client by becoming a member of Club Brazil, and take advantage of special promotions and monthly treats.

Remember, waxing is about consistency! Greater results and more comfortable experiences are achieved with monthly appointments and a proper home care regimen.

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